You really have to wonder sometimes what makes companies do what they do. Today was just filled with examples on how stupid people can really be. It also makes me wonder why I'm not more successful than I am. TPTB continue to battle this HIPAA problem with inadequate resources. The people know it, the managers know it and it continues to be a joke. There's no improvement and it's discouraging beyond belief. What is so scary is that the people know how to fix the problems it's just the resources aren't there.
On that same note of stupidity, we've been calling some people off our credit report to clear up some small items for a re-finance. We ask for nothing more than something in writing to give to the bank and believe it or not they wont send it! On top of it, when we told one of them that we really didn't need to hear the back story just send us the documentation they hung up the phone on us! Do people really make so much money at these companies that they don't need money?
I'm obviously in the wrong position. I need to be asking people for money and turning out crappy service. That seems to be the way to make a buck these days. Cynical? Sure, but there are not a lot of places out there that are actually providing a good service either.
